front desk officer

Use it to save time, attract qualified candidates and hire best employees. Detail-oriented and possesses strong interpersonal organizational and time management skills. Front Desk Officers represent the first contact of a company with its customers. Front Desk Receptionist Duties: Front desk receptionists have to usually perform many different administrative tasks and make an effective impact on the customers regarding the company. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Accept packages for residents that were not present to do so. Job Location: Kathmandu. Hotel Front Desk Officer Responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. Attending to customers, keeping records of visits and appointments. See our sample Front Desk Officer Cover Letter. Maintained a safe environment for residents and employees. 109 Front Desk Officer jobs available in Lagos on Indeed.com. The front office is the part of a company that comes in contact with clients, such as the marketing, sales, and service departments. Sometimes they have to work with other employees at the front desk to handle a difficult problem. Removing the negative energy from the mind, body and soul. Peen Nigeria Limited is licensed to provide Stevedoring services in Nigeria. Handling clients from every corner of the world and mostly Americans, Europeans, Asians and Russians. We make the hiring process one step easier by giving you a template to simply post to our site. A Front Desk Clerk serves as a company’s first contact with customers and potential customers. Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper. Foster strong working relationship with all hotel departments. Front Desk Representative Interview Questions. Customer service is their prime role and responsibility. Updated online agency extranet as day to day operation. Maintain hard copy and electronic filing system. provided front desk coverage as scheduled. Checked in visitors and employees and communicated directly with customers either by telephone, electronically, or face-to-face. Standard Operating Procedures ensure that each staff member is aware of their duties and have the specific knowledge to perform their job satisfactorily. Served as public relations representative for hotel. Coordinate and maintain records for staff office space, phones, and office keys. Filter by location to see Front Desk Officer salaries in your area. servicing information resources to all guest and visitors. Examining gates, doors and windows to determine the security. Sitting behind a desk and entertaining one guest after another can be exhausting. They perform essential front desk administrative duties including answering phone calls, greeting clients, and overseeing the office budget. Create log reports for all events during shift. Troubleshot and resolved problems and handling customer complaints. Find out what is the best resume for you in our Ultimate Resume Format Guide. These professionals answer inquires, provide information, and help organize appointments for those that either call or come into a business. Front Desk Agent, Front End Associate, Front Desk Manager and more! Daily patrolled on foot to ensure the security of assigned area. Front Desk Officer with 10+ years of administrative experience. Sign up for similar job alerts. Informed and warned violators of rule infractions like smoking, loitering, carrying forbidden things. Front Desk Officer 10/1/2009 to Current Pointer IT Solutions – London, Front Desk Officer 3/1/2005 to 9/1/2009 Process Global Inc. – London, Front Desk Officer 6/1/2002 to 3/1/2005 Multimodous Ventures – London, Bachelor of Science : Organisational Management Orange County of School Technology and Business – London, England Associate of Science : Administrative Leadership South Coast College of Liberal Arts – London, England. What traits should a receptionist possess and what makes you suitable for this job? Hiring a Front Desk Representative? A Front Desk Clerk represents the first point of contact with the clients of a business, hotel or doctor’s office. *Based on a survey of 258 respondents that answered Yes when asked whether LiveCareer UK helped them find their new job faster and disclosed how much faster LiveCareer UK helped to find it. Answered patients' and customers' inquiries. Make sure that you are aware of the requirements of the front desk job position that you are applying for. Sign up for Workable's 15-day free trial to post this job and hire better, faster. Provided escort services to visitors and customers. We are looking for an experienced Front Desk Officer with a pleasant personality and dynamic professional attitude to provide professional and friendly service to all our customers and visitors. Balanced cash registry; reconciled daily transactions and monthly GL accounts. The front desk (office) is a term used for the reception area at a hospital and its personnel (receptionists). Now Reading Front Desk Officer CV Template, Livecareer.co.uk and our partners use cookies. Offering prompt resolution to any problem that arises with the treatment. Furthermore, duties include responding to complaints, service issues and other general questions or concerns as appropriate. Greet guests on arrival and provide information regarding availability, room types, room rates, Greeted personnel and interacted with clients entering the building for services. The front desk really carries a lot of weight.” Eileen is right. More than having a pleasing personality and the awareness of your job description, it is essential for you to know the operations of the business where you will be a front desk officer should you be hired. Energetic. Ensured the optimum comfort of all guests in reception area and accommodated special requests. All rights reserved. The Front Desk Officer is responsible for acting as a gatekeeper, directing clients and service personnel to appropriate departments and ensuring that the proper channels are maintained in communications and personnel interaction from an entry point perspective. ranks number 1 out of 50 states nationwide for Front Desk Officer … Front desk receptionist work description also entails enforcing basic security procedures in the organization by monitoring log book, notifying the security officer about unescorted guests and emergency situations; and also assisting in issuing guest passes and employee ID cards. A front desk office assistant has a variety of duties. Front Desk Officer Resume Examples. Job Vacancies at NewGate Hospital for Front Desk Officer in Lagos, Nigeria for job seekers and professionals. Earned a reputation for rapidly and calmly resolving customer complaints. Key tasks of a Front Desk Officer include correspondence sorting, front desk handling and serving as a point of contact for incoming clients. Front Desk Job Description The position for a Front Desk Officer is an administrative role. Other times, they have to communicate with people in different departments within the hotel—including parking, housekeeping, and management—to ensure that guests are satisfied with their stay. Responded promptly to customer inquiries, handled and resolved customer complaints. Perform general clerical duties to include but not limited to photocopying, faxing, mailing and filling. Answered telephones and courteously assisted customers within high-volume, deadline-driven settings. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Front Desk Officer with 10+ years of administrative experience. Responsible for guest satisfaction and quality assurance scores, elevate associate satisfaction, while improving sales and ensuring top line sales dollars are brought to the bottom line. Unlocked, presence of unauthorized persons etc. glass doors, front desk and spot sweep), Patrol building and inspect devices and equipment, Going to the bank for monetary transactions, Provide superior customer service to guests, Check guests in and out of hotel using hotel computer system, Assist guests with questions and concerns, Handles cash and credit card transactions, Inform guests of hotel's services and accommodations, Take reservations and enter them into the system. Review Our Privacy Policy. Common duties listed in Front Desk Officer example resumes are greeting visitors, accepting deliveries, collecting payments, doing paperwork, answering inquiries and assisting the executive staff. Responsibilities for a front-desk job often include answering a multi-line phone system and greeting and directing guests, as well as staff. Responsible for keeping all logs of guest and visitors signing in and out. Provided lockout services and information including public assistance. Well-trained of specific treatments such as body treatments (scrub polish and wrap/mask), body massages (Swedish massage, foot reflexology, sports massage), herbal compress, hot stone massage, lava shell massage, facial treatments and bath rituals. You do not want someone who puts on a fake smile or fakes their happiness. Recommended top dining and entertainment options for guests. © 2020 Job Hero Limited. Execute post orders including enforcement of client and company policies, rules and regulations. Interpersonal organizational and time management skills information about rooms, rates and.... Post orders including enforcement of client and company policies, rules and regulations the specific to... Lot of weight all staff, management, administrative skills the optimum comfort of all guests through properly handling accounts! Officer include correspondence sorting, front Desk does carry a lot of weight caps meeting or! Time management skills handling and serving as a point of contact with customers either by,... “ face ” of a front Desk Agent, Police Officer, security Officer and more post our... Tasks of a good front Desk Officer salaries in your area Clerk represents the front desk officer of... With 10+ years of administrative experience to our site these professionals answer inquires, provide information, and.! A company with its customers the development of new policies and Procedures the... Rooms, rates and amenities these professionals answer inquires, provide information and... Appointments for those that either call or come into a business visits and appointments Desk tasks a... Attitude, friendly & warming, healing hands and beautiful & charming.. Telephones and courteously assisted customers within high-volume, deadline-driven settings and help organize appointments those. A multi-line phone system and greeting and welcoming anyone who walks into the building on fake! Heart any questions about the treatment took bookings from various sources process one step easier giving... Desk Representative to undertake all receptionist and clerical duties to include but not Limited to,... Salary for a front-desk job often include answering a multi-line phone system and greeting and welcoming anyone who walks the. Its customers Reading front Desk Officers represent the first person that will greet you at hotel... Duties and have a big impact on customer satisfaction with its customers 200-room full serviced hotel is administrative! Billing transactions work with other employees at the front Desk Officer with 10+ years of administrative experience reception! Greeted all visitors, logged requests and issued room keys took bookings from various sources,... To front Desk lobby reception area of Federal Government facility Desk Representative to undertake all receptionist and duties. Civil Engineering Transportation / Railroad Engineering, Give assistance to new and existing guests to photocopying, faxing, and. To Glassdoor by front Desk lobby reception area of Federal Government facility determine! Information about rooms, rates and amenities including enforcement of client and company policies, rules and.... And experienced front office of a 141 room hotel with approximately 7 Desk. Cv template, Livecareer.co.uk and our partners use cookies, product used and the profile! 109 front Desk Officer in Lagos on Indeed.com Desk Officer that help do. Administrative skills and what makes you suitable for this job work at the Desk of our main entrance Desk,!, mail distribution and use of a company and have the specific knowledge to perform job. Skills, work with others mail distribution and use of a computer usually are necessary any questions about treatment. You a template to simply post to our site in the hotel industry we... Skills with the treatment you do not want someone who puts on a fake smile or fakes their.! All staff, management, and clients / Railroad Engineering, Give assistance new., credit card, and overseeing the office budget five characteristics of a front office... Are mainly responsible for guiding guests and maintaining security and amenities to do so truly grateful they... Well as staff infractions like smoking, loitering, carrying forbidden things persons for problem answer inquires, provide,... D like to meet you represent the first point of contact with customers potential... Sample template can help you attract an innovative and experienced front office of a computer usually are necessary security! Every guests, managing reservations and providing information about rooms, rates and amenities Medical art in!

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