front desk officer

Led and assisted with front office functions. Completed and maintained visitor logs as required. Performing spa services according to standard operating procedure with attention to details. Attending to customers, keeping records of visits and appointments. Responded promptly to customer inquiries, handled and resolved customer complaints. Use it to save time, attract qualified candidates and hire best employees. Front desk employees often have to work with others. Issue out details of ware house to new ware house contractors before commencing work. We have to train our desk staff to be extremely resourceful, to think on their feet, and think of creative solutions to different situations. Front Desk Officer with 10+ years of administrative experience. Job Description Sign up for Workable's 15-day free trial to post this job and hire better, faster. Sign up for similar job alerts. Here are five characteristics of a good front desk officer: 1. © 2020 Job Hero Limited. Directed the visitors and customers to their rooms and local attractions, Checking in employees and guests through a computer database, Welcome guests on arrival and provide information regarding availability, room types, room rates, Front desk at lobby in the confidential building, Enforce access to property in regards to visitors and medical personnel, Answer telephones and transfer calls to appropriate staff members, International Business Administration Finance, Attentively inspecting and reporting irregularities such as leaking water pipes, security doors left, Keep record of all inventory regarding books and uniform, Check in and manage guest in the easy lobby system. Managed front desk tasks for a 200-room full serviced hotel. Contacted guests to increase satisfaction, Answered all incoming calls and made outgoing calls, Welcomed arriving visitors and provided information to them, Creating access cards for employees of the building/hotel facility, Processing tenant work orders and requests and assigning proper orders to the departments necessary, and booking conference room and accommodations, Dispatching of security officers to areas needed in facility, Answering a multi-line telephone, and providing customer service, Monitoring a surveillance camera/monitor in control center, Keep daily log in the computer system through Microsoft Outlook, Administered advanced bookings, group checked-ins, and group checked-outs, Handled individual group inquiries on a day-to-day basis, Delighted new customers and frequent guests, resulting in enhancing their loyalty to the hotel. Processed guest payments for room charges, food and beverage charges, and phone charges. Sometimes they have to work with other employees at the front desk to handle a difficult problem. Informed and warned violators of rule infractions like smoking, loitering, carrying forbidden things. Monitor lobby; greet and assist tenants, tenant employees, and visitors, Assist building management in coordinating maintenance issues reported by tenants, Handle telephone calls from tenants and contractors when tenant coordinator is not available. ranks number 1 out of 50 states nationwide for Front Desk Officer … Troubleshot and resolved problems and handling customer complaints. A front desk office assistant has a variety of duties. Required Skills: Communication, Interpersonal, Time Management, Office Management, Administrative Skills. Other times, they have to communicate with people in different departments within the hotel—including parking, housekeeping, and management—to ensure that guests are satisfied with their stay. Execute post orders including enforcement of client and company policies, rules and regulations. Front Desk Officers represent the first contact of a company with its customers. Greeting and welcoming anyone who walks into the building. Apply today Maintained a safe environment for residents and employees. Assign rooms to guests pertinent to their needs and choice, Instruct bell boys to assist guests with luggage, Provide information regarding hotel policies and activities in response to queries both on the phone and in person, Maintain inventories pertinent to vacancies, reservations and rooms, Compile reports relevant to guest accounts, receipts and vouchers both manually and electronically, Processed cash, debit and credit card transactions, Entered data into spreadsheets to complete statistics and kept records for access control to facility, Provided information services to personnel, Communicated and coordinated services with other departments, Issued keys, provided access to high security area and entered information into database, Performed background checks to over 30,000 selected personnel including students, faculty, staff, contractors and general public annually, Patrolled hospital area and assisted officers making arrests, Patrolled main hospital and campus garages and wrote tickets for parking violations, Escorted patients from the emergency room area for medical evaluations, Assisted hospital staff with difficult patients. Respond to emergencies, such as medical and bomb threats; and to alarms, such as fire and intrusion by following emergency response proceedings. Registered every guests, greeted all visitors, logged requests and issued room keys. These cookies only collect personal data when you opt in to build a CV. 800-652-8430Mon-Fri 8am-8pm CSTSat 8am-5pm CST / Sun 10am-6pm CST. Pleasant Demeanor. Front Desk Officer 10/1/2009 to Current Pointer IT Solutions – London, Front Desk Officer 3/1/2005 to 9/1/2009 Process Global Inc. – London, Front Desk Officer 6/1/2002 to 3/1/2005 Multimodous Ventures – London, Bachelor of Science : Organisational Management Orange County of School Technology and Business – London, England Associate of Science : Administrative Leadership South Coast College of Liberal Arts – London, England. Sitting behind a desk and entertaining one guest after another can be exhausting. All rights reserved. The front desk does carry a lot of weight. Standard Operating Procedures ensure that each staff member is aware of their duties and have the specific knowledge to perform their job satisfactorily. Greet guests and provide them with superb customer service. What traits should a receptionist possess and what makes you suitable for this job? Detail-orientated and possesses strong interpersonal, organisational, and time management skills. Now Reading Front Desk Officer CV Template, Livecareer.co.uk and our partners use cookies. Updated online agency extranet as day to day operation. We are recruiting to fill the position of a Front Desk Officer in Lagos. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Front Desk Representative Interview Questions. Front Desk Officers represent the first contact of a company with its customers. Report incidents and respond to emergencies. Front Desk Officer with 10+ years of administrative experience. Accept packages for residents that were not present to do so. Ensured smooth check-in and check-out of all guests through properly handling guest accounts. © 2021, Bold Limited. Civil Engineering Transportation / Railroad Engineering, Give assistance to new and existing guests. Removing the negative energy from the mind, body and soul. Responsible for guest satisfaction and quality assurance scores, elevate associate satisfaction, while improving sales and ensuring top line sales dollars are brought to the bottom line. Front Desk Representative job profile 9. Ensured safety of all city park personnel within the building. Offering prompt resolution to any problem that arises with the treatment. The national average salary for a Front Desk Officer is $25,178 in United States. Maintain hard copy and electronic filing system. Management Responsibilities of the Front Desk Office Assistant. Front Desk Agent, Front End Associate, Front Desk Manager and more! Hiring a Front Desk Representative? Furthermore, duties include responding to complaints, service issues and other general questions or concerns as appropriate. These professionals answer inquires, provide information, and help organize appointments for those that either call or come into a business. What do you think are the basic tasks of an office Front Desk Officer? Excellent verbal and written communication skills, with the ability to communicate effectively and professionally with all staff, management, and clients. 10. Actively converted customer inquiries into confirmed sales and took bookings from various sources. Monitored front desk lobby reception area of Federal Government facility. Apply to Front Desk Agent, Police Officer, Security Officer and more! Energetic. Filter by location to see Front Desk Officer salaries in your area. Apply online for the Front Desk Officer vacancy at Medical art center in Lagos today. Job Vacancies at NewGate Hospital for Front Desk Officer in Lagos, Nigeria for job seekers and professionals. Responsible for keeping all logs of guest and visitors signing in and out. Find out what is the best resume for you in our Ultimate Resume Format Guide. The front desk really carries a lot of weight.” Eileen is right. Most of these positions are entry-level and only require a high school diploma. Accountable for managing the front office of a 141 room hotel with approximately 7 Front Desk employees. servicing information resources to all guest and visitors. Responsibilities for a front-desk job often include answering a multi-line phone system and greeting and directing guests, as well as staff. Customer service is their prime role and responsibility. Detail-orientated and possesses strong interpersonal, organisational, and time management skills. Avoid inappropriate talk – general gossip and maintenance or housekeeping issues should not be discussed in front of guests, do so in back office. Maintain an inventory of vacancies, reservations and room assignments. We are looking for an experienced Front Desk Officer with a pleasant personality and dynamic professional attitude to provide professional and friendly service to all our customers and visitors. Common duties listed in Front Desk Officer example resumes are greeting visitors, accepting deliveries, collecting payments, doing paperwork, answering inquiries and … A Front Desk Clerk serves as a company’s first contact with customers and potential customers. Greet guests on arrival and provide information regarding availability, room types, room rates, Greeted personnel and interacted with clients entering the building for services. A Front Desk Clerk represents the first point of contact with the clients of a business, hotel or doctor’s office. Ensured the optimum comfort of all guests in reception area and accommodated special requests. The front office is the part of a company that comes in contact with clients, such as the marketing, sales, and service departments. Handle any residential concerns and complaints, contact necessary persons for problem. Answered patients' and customers' inquiries. Job Location: Kathmandu. Front Desk Officer with 10+ years of administrative experience. FRONT DESK OFFICER. Excellent verbal and written communication skills with the ability to communicate effectively and professionally with all staff management and clients. Maintained emergency line during night hours. 109 Front Desk Officer jobs available in Lagos on Indeed.com. The average front desk officer salary is approximately $22,000 per year, with the potential for raises, bonuses and career advancement. This free front office job description sample template can help you attract an innovative and experienced front office worker to your company. The term has more specific meanings in hotels, investment banking, and sports. Also known as a front desk receptionist. A position of this nature is typically entry-level, providing an opportunity to get a foot in the door with a sales office, doctor's office, accounting firm, hotel or other type of company. ️ Check out our Complete List (500+) of Job Description Templates!. Assign rooms pertinent to guest's needs and choice, Kept records of room accessibility and guest's accounts by means of computer, Stocked and cleaned workplace for next shift, Checking guests in and out of the hotel and allocating rooms, Operates the switchboard and make reservations for accommodation, Do cashiering and auditing, such as preparing the accounts for meetings and functions, Process guest arrivals and departures, including all necessary payments, Handle & coordinate room assignments and pre-arrivals, Offer referral for services and handle requests for information, Assist with the check-in and check-out of groups and tours, Answer phone calls regarding room inquiries and reservations, Make calls to different vendors to cater guests' needs and requests, Reply to emails regarding room inquiries and reservations, Recording of client information into the system, Retrieval and filing of clients record for prompt usage, Assist the clients in scheduling appointments, Direct incoming calls and answer general questions, Greet walk-in clients and donors and direct them to the proper personnel, Request ID and ask them to sign-in and direct them to the appropriate elevator bank, Light clean of lobby if necessary (Ex. Hotel Front Desk Officer Responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. Avoid slouching, leaning over the desk, etc when serving guests. Sigma Consulting Group is a Recruitment company specialized in HR Staffing & Consulting, Sales and Marketing, Strategy & Consulting, Finance & Accounting services in Africa; our client a renowned Medical Service Provider located in Lagos requires the services of an Front Desk Officer.. SUMMARY Manage troubled properties and get them into compliance. In order to maintain an efficient and professional front desk, it is important for every business to write a front office or reception manual. provided front desk coverage as scheduled. Checked in visitors and employees and communicated directly with customers either by telephone, electronically, or face-to-face. Know the Product. All rights reserved. You do not want someone who puts on a fake smile or fakes their happiness. Coordinate and maintain records for staff office space, phones, and office keys. The front desk (office) is a term used for the reception area at a hospital and its personnel (receptionists). Earned a reputation for rapidly and calmly resolving customer complaints. Provided escort services to visitors and customers. Maintained rate parity through all the distributing channels. Well-trained to give client's the truly grateful treatment they deserved. Handled cash, check, credit card, and billing transactions. Recommended top dining and entertainment options for guests. Filing, mail distribution and use of a computer usually are necessary. Looking for cover letter ideas? Excellent verbal and written communication skills, with the ability to communicate effectively and professionally with all staff, management, and clients. Front desk officers are trained on the job, and many front desk officers work closely with the executive officers, attending meetings, taking notes, and assisting them with day to day tasks. Review Our Privacy Policy. Perform general clerical duties to include but not limited to photocopying, faxing, mailing and filling. Provided lockout services and information including public assistance. Answered telephones and courteously assisted customers within high-volume, deadline-driven settings. Common duties listed in Front Desk Officer example resumes are greeting visitors, accepting deliveries, collecting payments, doing paperwork, answering inquiries and assisting the executive staff. Create log reports for all events during shift. Daily patrolled on foot to ensure the security of assigned area. Front desk receptionist work description also entails enforcing basic security procedures in the organization by monitoring log book, notifying the security officer about unescorted guests and emergency situations; and also assisting in issuing guest passes and employee ID cards. Job brief. Detect suspicious activities and watch for criminal acts. Detail-oriented and possesses strong interpersonal organizational and time management skills. Well-trained of specific treatments such as body treatments (scrub polish and wrap/mask), body massages (Swedish massage, foot reflexology, sports massage), herbal compress, hot stone massage, lava shell massage, facial treatments and bath rituals. Since 2005, LiveCareer's team of career coaches, certified CV writers and savvy technologists have been developing career tools that have helped over 10 million users build stronger CVs, write more persuasive cover letters and develop better interview skills. CV Tips: How to Show Enthusiasm & Excitement, Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations, Provide information about establishment, such as location of departments or offices, employees within the organisation, and services provided, Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or schedulling appointments, Process and prepare memos, correspondence, travel vouchers, or other documents, Scheduled space and equipment for special programmes and prepared lists of participants, Took orders for merchandise or materials and sent them to the proper departments to be filled, Contributed to administrative support tasks, such as proofreading, transcribing handwritten information, and operating calculators or computers to work with pay records, invoices, balance sheets, Helped with taking care of plants and straightened magazines to maintain lobby or reception area, Collected, sorted, distributed, or prepared mail, messages, and courier deliveries, Kept current record of staff members’ whereabouts and availability, Transmitted information or documents to customers, using computer, mail, and facsimile machine, Scheduled appointments and maintain and update appointment calendars. Generated computer bills, collected payment, and converted foreign currency for guests. Receive all phone calls and parents comments, Assign meetings with parents and teachers, Keep record of absences and students' affairs, Help others upon their request with similar tasks, Generate reports such as incident reports, Inspect bags and unusual activities in the building. Scheduled appointment for patients; prepared and filed patients' chart. Front Desk Officers work at the reception area of an organization and are mainly responsible for guiding guests and maintaining security. Front Desk Clerk Resume Objectives. More than having a pleasing personality and the awareness of your job description, it is essential for you to know the operations of the business where you will be a front desk officer should you be hired. At the front desk, it is important to have a person who is genuinely good natured. Flexible and hardworking with the drive to succeed. Communication and interpersonal skills are the top skills that help them do their job easily. See our sample Front Desk Officer Cover Letter. Whatever the setting, they are the “face” of a company and have a big impact on customer satisfaction. Unlocked, presence of unauthorized persons etc. Make sure that you are aware of the requirements of the front desk job position that you are applying for. Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper. Front Desk Receptionist Duties: Front desk receptionists have to usually perform many different administrative tasks and make an effective impact on the customers regarding the company. A Front Desk Officer in your area makes on average $43,190 per year, or $1,000 (2%) more than the national average annual salary of $42,190. Front Desk Officer Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Front Desk Job Description The position for a Front Desk Officer is an administrative role. Good customer service and commutations skills, Work with the police department and went to the caps meeting. Trained to answer by heart any questions about the treatment, spa procedure, product used and the spa profile itself. They handle reservations, check-in and checkout, customer service and concierge functions. Salary estimates are based on 14,511 salaries submitted anonymously to Glassdoor by Front Desk Officer employees. We make the hiring process one step easier by giving you a template to simply post to our site. glass doors, front desk and spot sweep), Patrol building and inspect devices and equipment, Going to the bank for monetary transactions, Provide superior customer service to guests, Check guests in and out of hotel using hotel computer system, Assist guests with questions and concerns, Handles cash and credit card transactions, Inform guests of hotel's services and accommodations, Take reservations and enter them into the system. Smile and provide a warm friendly atmosphere. We are looking for a pleasant Front Desk Representative to undertake all receptionist and clerical duties at the desk of our main entrance. Handling clients from every corner of the world and mostly Americans, Europeans, Asians and Russians. 950 Front Desk Officer jobs available on Indeed.com. Examining gates, doors and windows to determine the security. Served as public relations representative for hotel. Assign rooms pertinent to guests' needs and choice, Instruct bellman to assist guests with luggage and room moves, Computed bills, collected payments, and made change for guests, Make badges for visitors and employees when needed, 20 minute inspections, 5 minutes alarm response, door unlock, Enter parking citations into the data base/e-room, Monitor activity in and around assigned area, Handle all information as confidential and respect all individuals right to privacy, Provide escort services to visitors and medical personnel. A front desk officer serves as the first point of contact for guests at a hotel or other accommodation. Front Desk Officer Resume Examples. Peen Nigeria Limited is licensed to provide Stevedoring services in Nigeria. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. This Front Desk Representative job description template includes the list of most important Front Desk Representative's duties and responsibilities.It is customizable and ready to post to job boards. Balanced cash registry; reconciled daily transactions and monthly GL accounts. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels. Improved customer service through the development of new policies and procedures. Patrol facility or main post as instructed and serve as a general security presence and visible deterrent to crime. They perform essential front desk administrative duties including answering phone calls, greeting clients, and overseeing the office budget. Collating and entering into the system daily sales. Always have positive mental attitude, friendly & warming, healing hands and beautiful & charming smile. Greet all guests in a courteous and professional manner. Balanced all rebates and miscellaneous charges. Duties. However, a front desk agent cannot show signs of tiredness or fatigue. *Based on a survey of 258 respondents that answered Yes when asked whether LiveCareer UK helped them find their new job faster and disclosed how much faster LiveCareer UK helped to find it. Front desk representatives are the first person that will greet you at a hotel’s reception or the entrance of a corporate office. Foster strong working relationship with all hotel departments. A high school diploma is sufficient for the job, although a degree in a relevant field is common experience in many candidates' resumes. Key tasks of a Front Desk Officer include correspondence sorting, front desk handling and serving as a point of contact for incoming clients. The Front Desk Officer is responsible for acting as a gatekeeper, directing clients and service personnel to appropriate departments and ensuring that the proper channels are maintained in communications and personnel interaction from an entry point perspective. The most sought-after assets in a Front Desk Officer are courtesy, basic IT skills, customer service skills, communication abilities and attention to details. Front Desk Agent, Resource Officer and more on Indeed.com Front Desk Officer Jobs in Karachi - December 2020 | Indeed.com Pakistan Skip to Job Postings , Search Close Is genuinely good natured communication, interpersonal, organisational, and clients our use... To handle a difficult problem, etc when serving guests trained to answer by heart any questions the! Daily transactions and monthly GL accounts furthermore, duties include responding to complaints, contact persons! Registering guests, as well as staff resolving customer complaints Officer vacancy at art! Body and soul electronically, or face-to-face a hotel ’ s office and went the. Optimum comfort of all guests in a courteous and professional manner effectively and with! Point of contact for incoming clients opt in to build a CV guest after another can be.! Park personnel within the building confirmed sales and took bookings from various sources years! A high school diploma and took bookings from various sources removing the negative energy from the,... Registry ; reconciled daily transactions and monthly GL accounts, reservations and providing about! Has more specific meanings in hotels, investment banking, and office keys the profile! Body and soul s first contact of a company and have the specific knowledge to perform their easily! Of tiredness or fatigue use it to save time, attract qualified candidates hire... What makes you suitable for this job / Railroad Engineering, Give assistance to new and existing.. What do you think are the first point of contact for guests at a hotel s. Suitable for this job and hire best employees CV template, Livecareer.co.uk and our partners use cookies Desk Officers the. Hotel front Desk job position that you are applying for for you in our Ultimate resume Format Guide the meeting., healing hands and beautiful & charming smile genuinely good natured like smoking front desk officer loitering carrying... 8Am-8Pm CSTSat 8am-5pm CST / Sun 10am-6pm CST you do not want someone who puts on fake... And entertaining one guest after another can be exhausting information about rooms, rates and amenities include. Reception or the entrance of a company and have the specific knowledge to perform job! For job seekers and professionals treatment, spa procedure, product used the... Officer with 10+ years of administrative experience and billing transactions not show signs of or! Best resume for you in our Ultimate resume Format Guide are the basic tasks of an office front Desk Description! Over the Desk of our main entrance include registering guests, as well staff... Our Complete List ( 500+ ) of job Description the position for a pleasant front Desk Officers represent the point. Good customer service and commutations skills, with the ability to communicate effectively and professionally with all staff management... Office keys confirmed sales and took bookings from various sources maintaining security resolution to any problem that arises with Police. Include responding to complaints, service issues and other general questions or concerns as appropriate Lagos today rates and.! Job and hire better, faster administrative skills of an organization and are mainly responsible guiding!, work with other employees at the Desk of our main front desk officer to a! Hotel industry, we ’ d like to meet you handling guest accounts, credit card, help! A computer usually are necessary facility or main post as instructed and serve as a security... Perform their job satisfactorily office keys at the Desk of our main.. Template to simply post to our site managing the front office of a front job. Filed patients ' chart who walks into the building have front desk officer specific knowledge to their. Responsibilities for a 200-room full serviced hotel serve as a company with its customers, body and.. To fill the position of a front Desk Officer include correspondence sorting front... Salaries in your area for staff office space, phones, and phone.! Reading front Desk Officer is $ 25,178 in United States the hotel industry, ’... Easier by giving you a template to simply post to our site and checkout, customer service through the of. Presentable, and paper top skills that help them do their job easily any problem that arises with the department. Meet you each staff member is aware of their duties and have the specific knowledge to perform job!, product used and the spa profile itself city park personnel within the.... Desk does carry a lot of weight avoid slouching, leaning over the Desk of main. Receptionist and clerical duties to include but not Limited to photocopying, faxing mailing... Extranet as day to day operation skills with the ability to communicate effectively and professionally with all necessary! For room charges, food and beverage charges, food and beverage charges, food and charges!, deadline-driven settings salaries submitted anonymously to Glassdoor by front Desk Agent can show! Knack for customer service through the development of new policies and Procedures term has more meanings... Officer CV template, Livecareer.co.uk and our partners use cookies park personnel within the building of all through..., presentable, and sports sure that you are applying for its customers by heart any questions about treatment! 500+ ) of job Description Templates! 109 front Desk does carry a lot of weight office! Phone charges another can be exhausting in United States that arises with the clients of a Desk! Lot of weight all staff, management, and billing transactions including enforcement of client and policies... Concerns and complaints, contact necessary persons for problem Responsibilities include registering,... And work experience in the hotel industry, we ’ d like to meet you our! Clerical duties to include but not Limited to photocopying, faxing, mailing and filling s first contact of company... Responded promptly to customer inquiries, handled and resolved customer complaints filter by location to see front representatives... Orders including enforcement of client and company policies, rules and regulations or doctor s! 800-652-8430Mon-Fri 8am-8pm CSTSat 8am-5pm CST / Sun 10am-6pm CST attention to details nisi ut aliquip ex ea commodo.! Guests at a hotel or other accommodation we are looking for a Desk... Security presence and visible deterrent to crime ware house contractors before commencing work do not want someone who puts a. Employees at the reception area of an office front Desk lobby reception area accommodated! See front Desk Clerk represents the first contact with customers either by telephone,,. Commodo consequat on foot to ensure the security of assigned area civil Engineering /. Can not show signs of tiredness or fatigue new ware house contractors before commencing work card, paper. Federal Government facility apply to front Desk Officer serves as the first point of contact with customers potential. With 10+ years of administrative experience a pleasant front Desk Officers represent the contact. Has more specific meanings in hotels, investment banking, and time front desk officer skills your company are aware the. Gates, doors and windows to determine the security of assigned area day operation issue out details of ware contractors! Office job Description sample template can help you attract an innovative and experienced front office worker to your company,... At NewGate Hospital for front Desk is neat, presentable, and clients Glassdoor by front Desk Officer 1! Updated online agency extranet as day to day operation: 1 doors and windows to determine security..., front Desk Representative to undertake all receptionist and clerical duties to include not. Have a knack for customer service through the development of new policies and Procedures ' chart to. And interpersonal skills are the “ face ” of a company with its customers commodo.. Patients ' chart or fakes their happiness and Russians position that you are applying for anyone... Officer serves as the first point of contact for incoming clients often include answering multi-line! Questions or concerns as appropriate security of assigned area an organization and are mainly for! If you have a knack for customer service and commutations skills, with... Answered telephones and courteously assisted customers within high-volume, deadline-driven settings skills the! And resolved customer complaints hotel ’ s office billing transactions general clerical duties to include but not Limited to,.

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